Provide a Premier Level of Service while Practicing with the Highest Professional Standards
The Pun Group’s philosophy is straightforward and shared by all of the partners and professional personnel. We believe that a premier level of service begins by developing high-quality professional relationships with each and every client. As a service provider, The Pun Group must get to know our clients and understand their needs. Through experience, we have determined that the most effective and efficient means of building a successful client relationship is with significant personal involvement by each engagement team member, especially the partners.
To earn a client’s continued trust, we must prove ourselves as industry experts by demonstrating our considerable knowledge every day.Kenneth Pun
To earn a client’s continued trust, we must prove ourselves as industry experts by demonstrating our considerable knowledge every day. Simply put, there is no substitute for experience. Therefore, the partners are fully committed to the recruitment and retention of qualified personnel with accounting experience relevant to each unique industry we service and the accounting principles that govern that specific industry. We believe long-term retention of key personnel is a direct reflection of the quality of our service and the single most significant strategic benefit is the continuity of personnel on an engagement from year to year. Ask any number of clients, their biggest complaint is audit firms having constant turnover of engagement personnel.
After the relationship has matured, it is equally important to continue to provide a consistent high level of service. Therefore, the partners will closely monitor each engagement for client satisfaction. We believe clients must have confidence in our ability to meet deadlines, and we look forward to the challenge of exceeding expectations. When the relationship is fully developed, the client is receptive to open and honest communication by both parties, value-added recommendations are given more consideration, and “client service related” issues are promptly addressed.
The Pun Group’s most valuable asset is our reputation. Without it, we would be unable to obtain and retain clients. It is our commitment to only practice with highest professional ethics and standards. We believe we owe that to the profession, our clients, and ourselves.